All-Wall is committed to your satisfaction. Unless otherwise stated, All-Wall will accept merchandise in good, clean, working condition for a period of 30 days from the date-of-purchase. returned items must have the original carton, packaging materials, and warranty information. Restocking fees may be applied to any return of equipment that has been used. Original shipping charges are non-refundable, and orders with FREE SHIPPING will be refunded less restocking and actual shipping fees. After 30 days, used merchandise that is found to be defective will, at All-Wall’s sole discretion and accordance with manufacturer warranty, be exchanged or repaired without additional charges. Returns WILL NOT be accepted after 30 days from date-of-purchase.
YOU MUST CALL (800) 929-0927 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. RMA is valid for 30 days from issue date. RMA number must appear on all correspondence and packages sent to All-Wall. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. RETURNS MUST BE COMPLETE All-Wall will only accept items that are returned complete, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted.